Contact Us

Got a question about one of our reviews, spotted something that needs updating, or want to flag an issue with a crypto casino we've covered? We'd like to hear from you. This page explains what we can help with, what we can't, and the best way to reach us depending on what you need.

What we can help with

Crypto & Bitcoin Casinos is an independent research and comparison site for players in Singapore looking at crypto and Bitcoin casinos. We don't operate any of the casinos we list, hold player funds, or process deposits and withdrawals — so our team is best placed to help with questions about our own content and process rather than issues on an individual casino's platform. Get in touch if you want to:

• Report outdated or incorrect information in one of our reviews or comparison tables
• Ask about how we rate and rank crypto casinos, including sites like Betpanda, CoinPoker Casino or Cryptorino
• Flag a broken link, an expired bonus offer, or a change in a casino's supported coins
• Raise a concern about advertising, affiliate disclosure, or how a site appears on this page
• Suggest a topic or a casino you'd like us to look into for a future review

What we can't resolve directly

Because we're a review and comparison platform rather than a casino operator, there are some things outside what our team can fix. If your query involves any of the following, you'll need to go directly to the casino in question rather than to us:

• A deposit or withdrawal that hasn't arrived, or a payout that seems delayed
• Verifying your identity or completing KYC checks on a specific site
• Closing an account, self-excluding, or setting deposit limits on a casino you've joined
• Bonus terms, wagering requirements or a promotion that didn't apply as expected
• Login issues, password resets, or technical problems with a casino's app or website

Every crypto casino we cover has its own support channel — usually live chat or email — listed on its own site. That team has access to your account and transaction history, which we never do, so they're the ones who can actually act on account-specific issues.

Before you write in, check whether we've already answered it

A lot of the questions we get are already covered elsewhere on the site. It's worth a quick look first:

• If your question is about staying in control of your play, deposit limits, or where to find support if gambling stops feeling fun, our Responsible Gambling page covers this in detail, including where to find independent help.
• If you're wondering how we're funded, how we choose which casinos to review, or what our editorial process looks like, that's explained on our About Us page.
• If your question relates to how this site can be used, our disclaimers, or the limits of our content, check the Terms and Conditions page.
• If you're comparing options beyond crypto casinos and want to see how non-Gamstop UK sites are reviewed for context, that comparison lives on our Non Gamstop Casinos UK 2026 page.

A note on legal status and eligibility

Before reaching out with questions about whether you can legally play, it helps to know where things currently stand. Singapore does not license or regulate crypto casinos, and none of the operators reviewed on this site hold a Singapore gambling licence. Players who use these platforms are typically doing so via offshore operators licensed elsewhere, which places this activity in a legal grey area rather than a clearly sanctioned or clearly prohibited one. We don't offer legal advice, and nothing on this site should be read as a definitive statement on your personal legal position — if you need certainty, a qualified legal professional in Singapore is the right person to ask, not our contact form.

All content on this site is intended for adults aged 18 and over (or 21 and over where a casino's own terms require it). If you are contacting us on behalf of someone under that age, or with a query relating to a minor's access to gambling content, please note this site and its operators are not equipped to assist with that and it should be directed to the relevant local authority or platform safeguarding team instead.

How we handle what you send us

When you contact us, tell us as much relevant detail as you can up front — which page or review you're referring to, which casino is involved (if any), and what specifically looks wrong or needs a response. This helps us route your message correctly and avoid back-and-forth. We read every message that comes in, though as an independent site with a small editorial team, response times can vary and we can't guarantee a reply to every enquiry, particularly those better suited to a casino's own support desk.

We won't ask you for casino account passwords, wallet seed phrases, or private keys, and you should never send these to us or to anyone claiming to represent this site. If you're asked for this information by someone posing as our support team, treat it as a scam attempt.

If you're dealing with a problem beyond a website query

If your message isn't really about our content but about gambling itself becoming difficult to control — whether that's your own play or someone else's — that's a more urgent conversation than anything we can resolve through a contact form. Our Responsible Gambling page lists tools and independent support services set up specifically for this, and reaching out there directly will get you further than writing to us.